Consumer Grievances
Protecting Rights in Consumer Matters
Corpolit & Co. LLP provides comprehensive legal services to both consumers and businesses in navigating the complexities of Indian consumer protection laws. We understand the importance of safeguarding consumer rights and ensuring fair business practices. Our firm offers expert legal guidance and representation in a wide range of consumer-related matters, adhering to the provisions of the Consumer Protection Act, 2019, which significantly strengthened consumer rights and introduced new concepts like product liability and e-commerce regulations.
Comprehensive Consumer Matters Services
Corpolit & Co. LLP offers a full spectrum of services in consumer disputes, providing strategic guidance and robust representation designed to achieve optimal outcomes. Our capabilities encompass:
- Consumer Complaint Representation:
- Representing consumers in filing complaints before District Consumer Commissions (for value up to ₹50 Lakh), State Consumer Commissions (for value between ₹50 Lakh and ₹2 Crore) and the National Consumer Disputes Redressal Commission (NCDRC) (for value above ₹2 Crore).
- Drafting and filing complaints related to defective products, deficient services and unfair trade practices, including issues arising from misleading advertisements.
- Defense Against Consumer Complaints:
- Representing businesses in defending against consumer complaints and allegations of unfair trade practices.
- Advising on compliance with the Consumer Protection Act, 2019 and related regulations to mitigate risks.
- Product Liability:
- Handling cases related to product liability, including claims for damages arising from defective products, manufacturing defects, or inadequate warnings.
- Advising on product safety regulations and compliance for manufacturers, service providers and sellers.
- Service Deficiency Disputes:
- Representing clients in disputes related to deficiencies in services across various sectors, including telecom, banking, insurance, healthcare and transportation.
- Handling matters related to unfair contracts and misleading advertisements by service providers.
- Real Estate Consumer Disputes:
- Representing consumers in disputes with builders and developers related to delayed possession, defective construction, non-compliance with promised amenities and other real estate-related grievances before consumer forums.
- Advising on the interplay between the Consumer Protection Act, 2019 and the Real Estate (Regulation and Development) Act, 2016 (RERA).
- E-commerce Consumer Disputes:
- Handling disputes arising from online transactions, including issues related to defective products received online, delayed delivery, fraudulent practices by online sellers and compliance with e-commerce rules.
- Advising e-commerce entities on their obligations under consumer protection laws.
- Consumer Awareness and Education:
- Providing guidance on consumer rights and available remedies under Indian law.
- Conducting workshops and seminars for businesses on compliance with consumer protection legislation and best practices.
Your Trusted Partner in Consumer Protection
At Corpolit & Co. LLP, we are dedicated to achieving the best possible outcomes for our clients in all consumer-related matters. Whether you are a consumer seeking redressal or a business aiming for robust compliance and effective defense, our team provides strategic advice and diligent representation. We strive for efficient resolution, prioritizing our clients' interests while navigating the nuances of consumer law.
